DEB TECHNOLOGY SOLUTIONS PROFILE

Information technology in India is an industry consisting of two major components: IT Services and business process outsourcing (BPO). The sector has increased its contribution to India's GDP from 1.2% in 1998 to 7.5% in 2012.According to NASSCOM, the sector aggregated revenues of US$100 billion in 2012, where export and domestic revenue stood at US$69.1 billion and US$31.7 billion respectively, growing by over 9%.

Information technology is playing an important role in India today & has transformed India's image from a slow moving bureaucratic economy to a land of innovative entrepreneurs.

The IT sector in India is generating 2.5 million direct employment.India is now one of the biggest IT capitals of the modern world and all the major players in the world IT sector are present in the country.

The major cities that account for about nearly 90% of the sector's exports are Bangalore, Chennai, Kolkata, Hyderabad, Trivandrum, Delhi, Mumbai and Pune. Bangalore is considered to be the Silicon Valley of India because it is the leading IT exporter.

Mukti Solutions is a leading IT/ITES service provider globally.Founded By Mr Deb kumar Roy in the year 2008.Now Mukti Solutions renamed Deb Technology Solutions.In near future we will expand our business across the planet.Our services are webdesign/development,webhosting,online/offline data processing & consulting.Our development & processing center now located in Kolkata,India.Our business approach is based on establishing long-term partnerships that encourage success through mutual benefit and team work.We have a keen understanding of IT Services,Business Processes, Technologies and Consulting that are required to successfully solve business challenges. We offer clients a single source for the comprehensive range of services required to expand business processes, increase their profitability and help them sustain real competitive advantage.Our Motto is "Making Our Planet Smarter".

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Deb Technology Solutions (DTS) is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.Deb Technology Solutions (DTS) Kolkata,India-based virtual international BPO/KPO/LPO which provides IP Based Telecom Solutions (VOIP/DID),Virtual Remote IT Support & Digital Marketing to clients across the globe,besides developing websites.We will come up with state of art infrastructure based delivery center soon. Leveraging its proprietary Digital Service Cloud software technology platform, DTS delivers support services to millions of customers globally and its services are available on a 24/7 basis, 365 days a year. DTS recently launched on-ground support services as well, which are currently available across continental USA. With a growing global footprint,DTS services are available in the United States, the United Kingdom, Canada, Australia, and UAE the GCC.

High Levels of Customer Satisfaction

Deb Technology Solutions (DTS) offers incident based services for tech support and long-term unlimited subscription plans from one to three years. Customers can choose from various channels to contact DTS including web-based support, real-time phone, chat, and e-mail or on-ground technicians. It offers a comprehensive suite of service offerings, including diagnosis and repair, installation and maintenance services for multiple devices, software applications and other products, including PCs, digital cameras, MP3 players, printers, etc. DTS also provides support for a range of Apple devices. The customer satisfaction scores of DTS are amongst the highest in the technical support industry.

One-stop-shop

The wide range of service offerings by DTS is brand-agnostic, which makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on DTS to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase.

Unmatched Platform-as-a-Service

Deb Technology Solutions (DTS) proprietary technology platform, called Digital Service Cloud gets smarter with every customer interaction. It documents every problem, solution, and relevant hardware and software specs while capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of  DTS Tech Experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.

Customer Service

For any business, transforming a user into a customer is important whereas transforming a customer into a stakeholder is more important for profitability. Keeping these principles in mind, we provide professional, polite and affable customer service to any business across the globe. Our well-trained and professional customer care representatives attend to customer queries with utmost efficiency and promptness, thereby ensuring customer delight. We make use of a powerful call scripting system that allows us to handle customer queries effectively and efficiently. We do focus on resolving customer queries in turnaround time.

Technical Support

We offer supreme Technical Support services that resolve user's technical queries related to your products. With tech experts, we gain the customers trust, resolve their queries and keep them longer to make your business profitable.  It also increases the company's revenue through cross selling and up selling of products or services. Technical support is given through below ways: Email, Chat, and Phone.

Inbound Sales

Inbound Sales involves marketing focused on becoming found by desired customers. So Inbound sales representatives, product knowledge and sales strategy are important in an inbound selling process. We have a team of experienced inbound sales executives, who can be well trained for your products and we follow a strong sales strategy, which can be customized for your products and services.

Team DTS

DTS is a leading call center, which provides all forms of call center outsourcing services. Among other services, it includes outbound call center services and inbounds call center services. Our processes help you better utilization of time, money and resources. After all, we have extensive experience in providing various services to grow innovators. What drives us is our global culture of absolute quality in every project we do, along with integrity and accountability at all times. No wonder, with our services and solutions, our clients get to out perform the global competition.DTS customized solutions as per business requirements can be implemented quickly, immediately providing your customers with superior care at affordable cost. At DTS outbound call center services have specialization in, Lead generation services, Surveys, Debt Collection, Telemarketing Services, Insurance and Voice Broadcast Industries etc. Our Inbound call center Services offer appointment Scheduling, Order taking services, Call Center Customer Responses, Customer Service, Help Desk & Answering service, Virtual Assistance and many more. Business will be able to save a lot of money and resources by outsourcing work to DTS. This helps organization in achieving economies of scale. Business can focus on their core areas while leaving the back office process to DTS.

Privacy/Confidentiality

We take adequate steps to maintain our clients' data safely. We have designed our IT infrastructure in a highly secured manner and any confidential data will be under surveillance all the time. All data will be stored in encrypted format and behind firewalls. We ensure real time data back up to manage any unforeseen circumstances.

Advantage India

The Indian Business Process Outsourcing Industry has gone through a 

huge transformation in

the recent past, gaining experience, maturity and growing constantly 

to compete with the global

competitors.

Knowing, understanding and meeting the demands of this scenario have 

always been a big

challenge. At Deb Technology Solutions (DTS), we understand the 

enormity of this change and

deliver the work accordingly.

Why Deb Technology Solutions (DTS)?

Leading business firms hire us for our BPO services to get a better 

position in the market place.

We help you to save costs quickly and easily, while offering you with 

world-class processes,

technology and practices that take your organization ahead of your 

competitors.

BPO Benefits

Operational productivity

Lower costs

Strategic value

Transformation

Improved business intelligence

Customer satisfaction

And, most importantly, we deliver what you exactly need or expect from 

us-and we’ve got

testimonials and case studies to prove it.

According to our clients, they choose Deb Technology Solutions (DTS) 

for the top four reasons-

lower costs, operational productivity, improved business intelligence 

and excellent customer

service.

Why India?

Great Infrastructure

Skilled workforce

Expertise in new technologies

Process Quality focus

Excellent incentives

Cost effective solutions

People Preference

Qualifications

Capabilities

Quality of work

Linguistic capabilities

Work ethics